Privacy

1. Introduction

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Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website or contact us for mold removal, mold remediation, emergency mold removal, restoration, or related services in Florida.

By using our website or submitting your information through our contact forms, phone inquiries, email, or service request forms, you agree to the terms described in this Privacy Policy.

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2. Information We Collect

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We may collect personal information when you contact us, request a service, fill out a form, or communicate with our team.

The information we may collect includes:

Name

Email address

Phone number

Property address or service location

Details about your mold problem or restoration needs

Photos or documents you choose to share

Any other information you provide through our website or communication channels

We may also collect basic website usage information such as browser type, device type, IP address, pages visited, and time spent on the website.

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3. How We Use Your Information

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We use the information we collect to provide better service and respond to your mold removal needs.

Your information may be used to:

Respond to your questions or service requests

Schedule mold removal or restoration services

Provide estimates or service information

Improve our website and customer experience

Communicate important updates about your request

Follow up regarding your service inquiry

Maintain business records

Improve safety, quality, and service performance

We do not use your personal information for unrelated purposes without your consent.

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4. How We Protect Your Information

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We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

We use proper security practices to help keep your information safe. However, no online system or internet transmission is completely secure, so we cannot guarantee absolute security.

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5. Sharing Your Information

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We do not sell, rent, or trade your personal information.

We may share your information only when necessary to operate our business or provide services to you. This may include sharing information with trusted service partners, technicians, scheduling tools, website hosting providers, or business support providers.

We may also share information if required by law, legal process, or to protect our rights, safety, property, or customers.

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6. Cookies and Website Tracking

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Our website may use cookies and similar tracking tools to improve user experience, understand website performance, and help us provide better services.

Cookies may help us understand which pages visitors use, how users interact with our website, and how we can improve the website experience.

You can choose to disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

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7. Third Party Links

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Our website may include links to third party websites, tools, or platforms.

We are not responsible for the privacy practices, content, or security of third party websites. We recommend reviewing the privacy policies of any third party website you visit.

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8. Service Related Communication

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When you contact us for mold removal, mold remediation, emergency mold cleanup, or restoration services, we may use your information to communicate with you about your request.

This may include calls, emails, text messages, appointment updates, estimate details, service confirmations, and follow up communication.

You can request to stop receiving non essential communication at any time.

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9. Data Retention

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We keep your personal information only as long as needed for business, service, legal, or record keeping purposes.

When your information is no longer needed, we take reasonable steps to delete, update, or securely store it according to business needs and applicable requirements.

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10. Your Privacy Choices

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You may contact us to request access, correction, or removal of your personal information, subject to legal and business requirements.

You may also ask us to stop using your information for certain communication purposes.

To make a privacy request, you can contact us by email.

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11. Children’s Privacy

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Our website and services are intended for adults and property owners.

We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected information from a child, we will take reasonable steps to remove it.

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12. Updates to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or legal requirements.

Any updates will be posted on this page with a revised effective date.

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